October 28, 2026. Shopify has built its Knowledge base into the admin, under Sales channels > Agentic > Knowledge base, and the standalone Knowledge Base app it replaces will no longer be available after January 15, 2027, 79 days from today. The knowledge base is the set of store facts, such as policies, contact details, shipping and returns, that an AI agent can query through Shopify's Storefront MCP when a shopper asks about your store in an AI chat. Shopify's Help Center says it can hold up to 1,000 facts.
Key numbers
| Item | Number |
|---|---|
| Announced in Shopify's changelog | October 26, 2026 |
| Knowledge Base app no longer available after (79 days from October 28) | January 15, 2027 |
| Facts a knowledge base can hold (in total, per the Help Center) | up to 1,000 |
| Fact categories | 10 |
| Time a requested rescan can take | up to 48 hours |
Read on 28 October 2026 from Shopify's changelog entry of 26 October and its Help Center page on the knowledge base.
What Shopify announced on October 26
- One page in the admin. The changelog entry calls it "a single page where you review, edit and publish the facts AI agents get about your store". Shopify drafts the facts from your published storefront pages, and each links back to its source page.
- Smaller app users were moved over. The changelog says stores with fewer than 1,000 facts had the facts they wrote or edited moved and published, with no action required. The Help Center puts the line at 1,000 or fewer and names the facts as overrides and additional facts.
- Larger app users were not. Stores with more than 1,000 facts must add the facts they want to keep before January 15, 2027, and Shopify says it emailed those stores directly.
- Stores that never used the app now have a knowledge base drafted from their storefront. The changelog says those drafts stay unpublished until you publish them; the Help Center adds an exception, covered below.
What AI agents can read about your store
The Help Center page calls these facts "the source of truth for AI agents for all non-product information about your store" and groups them into 10 categories: About the Store, Brand and Identity, Company policies, Contact, Gift services, Payment, Returns and warranty, Second hand, Fulfillment, and Additional facts. It flags missing policies, and each field can carry reference URLs that are available to agents along with the field.
In our view, two details matter more than the move itself. First, the published knowledge base "is publicly available through the Storefront MCP" and can be used by AI channels including Shop and third-party platforms. Second, not everything waits for you: facts Shopify scans from your storefront stay unpublished until you publish them, but facts linked to your admin, such as store policies and contact details, "are published when Shopify creates them". The changelog describes the limit as "up to 1,000 additional facts"; the Help Center says 1,000 facts in total, generated and added together.
What it means for operators
When a shopper asks an AI agent about your return window or delivery times, this is the source the agent can query through the Storefront MCP, so we would review it this week:
- Read the already-published facts first: policies and contact details were published when Shopify created them. If a policy is out of date, fix it at the source, then accept the suggested update or edit the fact.
- Review the scanned drafts category by category and publish what is right. The Help Center says you can change a storefront or admin source to a manual source at any time.
- Add supporting links (references) to the fields that need them, and request a rescan after big storefront changes; Shopify says a rescan can take up to 48 hours.
- If you had more than 1,000 facts in the app, pick the ones that matter and re-add them before January 15.
If your store is password-protected, the Help Center says the knowledge base "can't access your online store" and shows data from your admin. How agents see product data is a separate question; our report on Google AI Mode checkout for Shopify stores covers that side, and our guide to getting ChatGPT to recommend your business covers what happens off your store. Our AI search optimization team can review how AI answers describe your business, and our Shopify developers can update the policies, contact details and storefront pages the knowledge base draws on.
Frequently Asked Questions
In the Shopify admin under Sales channels > Agentic > Knowledge base, which Shopify announced in its changelog on October 26, 2026. It replaces the standalone Shopify Knowledge Base app.
Shopify says it will no longer be available after January 15, 2027. Stores below the 1,000-fact line had the facts they wrote or edited moved over and published; stores with more must re-add the facts they want to keep before that date.
Shopify's Help Center says up to 1,000 facts in total, counting both the facts Shopify generates and any you add. The October 26 changelog entry words it as up to 1,000 additional facts.
The changelog says nothing Shopify drafted reaches AI agents until you publish it, and the Help Center says scanned facts stay unpublished until you do. The exception is facts linked to your admin, such as store policies and contact details, which are published when Shopify creates them; facts moved over from the old app were also published for you.