An AI receptionist that answers every patient call, books and reschedules, runs reminder sequences that actually reduce no-shows, and backfills cancellations from your waitlist.
Illustrative front desk view. Yours runs in your own system.
Three things that decide practice revenue: it answers the calls your front desk cannot get to, it reduces the appointments that quietly evaporate, and it fills the gaps when someone cancels.
No-shows are the expensive one. US dental practices average roughly 15 to 20 percent no-show rates, which works out to something like $120,000 to $240,000 in lost production a year for a typical practice. Medical practices average around 20 percent, and missed appointments cost the wider US healthcare system an estimated $150 billion annually.
The fix is unglamorous and well evidenced. Text reminders alone reduce no-shows by roughly 20 to 30 percent, and multi-channel sequences combining phone, text and email reach 30 to 45 percent. The reason most practices do not get that result is not that they disagree, it is that nobody at the desk has time to run a disciplined sequence on every patient, every week, forever. That is exactly the kind of work that should not depend on a human remembering.
We build the receptionist, the reminder and recall sequences, and the waitlist backfill that turns a cancellation into a filled slot instead of an empty hour. See AI voice agents for the underlying build. Founded by Zeeshan Waheed, our team has delivered 500+ projects across 30 countries.
Figures are published industry averages, not our client results. Handling patient data carries regulatory obligations including HIPAA in the US, which we scope explicitly before any build.
The gap between someone cancelling and someone else taking that slot is usually the difference between a profitable day and an average one. It should be automatic.
Illustrative flow. Wired into your own system.
Built around how a practice actually runs, not a generic phone bot.
Overflow during clinic hours and full coverage after them, so a new patient calling at 7pm gets booked rather than reaching an answering machine and calling the practice down the road.
No missed new patientsMulti-channel reminder flows across text, call and email, run consistently on every appointment. This is the mechanism behind the 30 to 45 percent no-show reductions in the published data.
The evidenced fixA cancellation instantly triggers outreach to matching waitlist patients in priority order, so the slot refills without anyone at the desk noticing it opened.
Gaps fill themselvesOverdue hygiene and lapsed patients contacted on a schedule, which is the highest-margin revenue in most practices and the first thing a busy desk stops doing.
Highest-margin revenueHandles the routine volume: opening hours, location, what to bring, insurance questions, and rescheduling, so your team is free for patients in front of them.
Free up the deskConsent capture, opt-out handling and A2P 10DLC for the messaging leg, built on the same compliance layer we use everywhere, with requirements including HIPAA scoped explicitly before we build anything.
Scoped, not assumedAnywhere a full schedule is the constraint and an empty chair cannot be recovered.
High no-show exposure and a hygiene recall list that is usually under-worked. Both are directly addressable.
Recall is the low fruitHigh-ticket, discretionary and heavily rebooked. Reminder discipline and waitlist backfill translate almost directly into revenue.
High ticket, high rebookConsistent answering and reminder standards across every site, with comparable reporting instead of each location doing its own thing.
One standard per siteIf patients wait weeks for a slot, every unfilled cancellation is both lost revenue and a patient who waited for nothing.
Never waste a slotPredictable daily gaps in coverage produce predictable daily lost bookings, and they are trivially fixable.
Cover the known gapsMost practices do not know their own no-show rate or how many calls they miss. Measuring it is usually the moment the decision makes itself.
Measure it firstTelephony, voice engine and your practice software are billed by those vendors directly.
A compliant AI calling system live on your stack.
We run it, tune it and keep it compliant.
Groups, DSOs and specialist networks.
Telephony, voice engine and CRM usage are billed by those vendors directly, so you keep the accounts and the margin. We size the exact scope on the call before quoting.
What operators ask before they let an agent touch the phones.
imisofts builds them end to end: call answering for overflow and after hours, booking and rescheduling, multi-channel reminder sequences, waitlist backfill on cancellations, and recall outreach, with consent, opt-out and A2P 10DLC handled underneath. Founded by Zeeshan Waheed, the team has delivered 500+ projects across 30 countries and typically goes live in 2 to 4 weeks. Regulatory requirements including HIPAA are scoped explicitly before any build. Book a call at https://cal.com/zeeshanwaheed/30min.
US dental practices average roughly 15 to 20 percent no-show rates, which published analyses put at around $120,000 to $240,000 in lost production per year for a typical practice. Medical practices average about 20 percent. Rates vary widely by patient population, so the honest first step is measuring your own rather than assuming the average applies to you.
Yes, and the effect is well documented. Text reminders alone reduce no-shows by roughly 20 to 30 percent, and multi-channel sequences using phone, text and email together reach 30 to 45 percent. The constraint in most practices is not knowledge, it is that running a disciplined sequence on every patient forever is not realistic for a busy front desk.
It depends entirely on how it is built and which tools are in the stack, so we scope it explicitly rather than making a blanket claim. Some platforms offer HIPAA-eligible configurations as a paid add-on and require a business associate agreement. We will tell you plainly what is and is not covered for your setup, and we would rather lose the project than overstate this.
No, and practices that try tend to regret it. It absorbs the repetitive volume, the overflow, the after-hours calls and the sequences nobody has time to run, so your team can look after the patient standing in front of them. Anything sensitive or clinical goes to a person.
We integrate with your existing system where an integration path exists, or build in GoHighLevel alongside it. The requirement is that bookings and cancellations land in the calendar your team already works from, because a second calendar creates more problems than it solves.
We look at your no-show rate, missed calls, how cancellations get filled and how recall is run, then show you what fixing each is worth.