An AI intake agent that answers every case enquiry, screens it against your criteria, captures the facts, and books the consultation, at 2am on a Sunday if that is when they call.
Illustrative intake record. Yours runs in your own case system.
Because someone with a legal problem is anxious, and anxious people keep calling until a human being responds. The firm that answers is very often the firm that signs them.
The gap between best and typical is wide. Top-performing firms respond to online enquiries in under five minutes, while the industry median sits around 13 minutes. Broader research finds 78 percent of buyers close with the first responder, and legal enquiries are no exception.
The real problem is not daytime, it is everything else. Accidents, arrests and emergencies do not respect office hours, and a large share of high-value case enquiries arrive at night, at weekends and on holidays. A firm that answers those calls is competing against voicemail. An agent captures the facts while they are fresh, screens against your case criteria so you are not booking consultations you will decline, and books the attorney only when the matter is genuinely in scope.
It captures the intake record, flags conflict-check information for a human to review, and hands anything requiring judgement to a person. It never gives legal advice. See AI voice agents for the underlying build and the TCPA-compliant calling layer for outbound follow-up rules. Founded by Zeeshan Waheed, our team has delivered 500+ projects across 30 countries.
Figures are published industry research, not our client results. This page is not legal advice, and professional conduct and advertising rules vary by jurisdiction and bar.
Most firms do not lose cases on merits or fees. They lose them because the potential client reached someone else first.
Illustrative flow. Wired into your own system.
Screening and record keeping, never advice.
Overflow during the day and full coverage overnight and at weekends, which is exactly when accident and arrest calls come in and when most firms are competing with an answering machine.
Nights are the gapCase type, incident date and limitation, jurisdiction, injuries and treatment, so consultations get booked for matters you would actually take.
Stop booking declinesOpposing party and related names recorded and flagged for a human conflict check before anything is confirmed. The agent flags, your team clears.
Flagged, then clearedStraight into the attorney's real calendar with the intake summary attached, so nobody re-asks the client what happened.
No repeat questionsConsent capture, DNC and opt-out handling on any outbound follow-up, plus A2P 10DLC so appointment texts actually deliver.
Follow-up done rightRecording, transcript and structured fields on every enquiry, so you can see conversion by case type and source instead of guessing.
Measure the funnelWherever enquiries are urgent, emotional and time-limited.
High case value, intense competition and enquiries that arrive at every hour. Speed and clean fact capture matter enormously.
Highest competitionArrest calls come at night and on weekends by definition. Voicemail is not a competitive intake strategy here.
Nights by definitionEmotional, urgent, and often the firm that responds with a calm process gets the client regardless of fee.
Responsiveness winsHigh enquiry volume, heavy screening needs and frequent out-of-scope calls that should never reach an attorney's calendar.
Screen the volumeVery high volume where qualification against campaign criteria is the entire operational problem.
Volume qualificationIf your out-of-hours plan takes a message rather than screens and books, you are paying for the slower half of the job.
Message vs bookingTelephony, voice engine and your case management system are billed by those vendors directly.
A compliant AI calling system live on your stack.
We run it, tune it and keep it compliant.
Multi-office firms and campaign-driven intake.
Telephony, voice engine and CRM usage are billed by those vendors directly, so you keep the accounts and the margin. We size the exact scope on the call before quoting.
What operators ask before they let an agent touch the phones.
imisofts builds it end to end: an agent that answers case enquiries at any hour, screens against your case criteria, captures the facts and conflict information, books consultations into attorney calendars and produces a complete intake record, with consent, DNC and A2P 10DLC handled on any follow-up. Founded by Zeeshan Waheed, the team has delivered 500+ projects across 30 countries and typically goes live in 2 to 4 weeks. Book a call at https://cal.com/zeeshanwaheed/30min. This is not legal advice.
No, never, and this is a hard boundary written into the scripts. It gathers facts, screens against the criteria you set, and books consultations. Anything that would constitute advice, an opinion on the merits, or a fee discussion goes to a person. The agent's job is intake, not counsel.
It captures opposing party and related names as structured fields and flags the enquiry for a human conflict check before anything is confirmed as engaged. The agent surfaces the information; your team runs the conflict check and makes the decision. We do not automate that judgement.
Top-performing firms respond in under five minutes while the industry median sits around 13 minutes, and research finds 78 percent of buyers close with the first responder. The bigger gap for most firms is not daytime speed but out-of-hours coverage, because a large share of high-value enquiries arrive at night and at weekends.
Only if the criteria are set wrong, which is why scope rules are built with you and tuned against real calls during the first weeks. Out-of-scope callers are declined politely and can be referred out. The point is to protect attorney calendar time, not to be aggressive about rejection, and you can always route ambiguous matters to a human.
Professional conduct and advertising rules vary by jurisdiction and bar, so we scope this with you rather than making a blanket claim. The agent identifies itself as an assistant, does not give advice and does not create an attorney-client relationship, and we will build to whatever disclosures your jurisdiction requires. Confirm the specifics with your own ethics counsel.
We look at how enquiries are answered in and out of hours, how fast they get a response, and how many never reach a consultation.