Close CRM Pricing in 2026: The Phone Bill Is Not on the Pricing Page

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Quick answer: Close costs $9 to $139 per user per month billed annually, or $19 to $149 billed monthly. Those are the numbers on the pricing page. The number that decides your real bill is not on it. Close is a CRM sold on its built in phone, and its pricing page carries no per minute call rate at all. The only outbound figure Close publishes anywhere is a hedged approximation buried in a machine readable file, and there is no per message SMS rate on the site at any depth. Its help centre sends you to Twilio instead. Here is the full ladder, the arithmetic behind the discount badge, and the four costs that sit outside the plan.

The four Close plans in 2026

Read off close.com/pricing on September 9, 2026. All figures are per user, per month. The first number is monthly billing, the second is annual.

• Solo, $19 or $9. Capped at one user and 10,000 leads. Workflows not included.
• Essentials, $49 or $35. Unlimited leads, built in calling, SMS and email. Workflows still not included.
• Growth, $109 or $99. The first tier with automated workflows, bulk email and the Power Dialer.
• Scale, $149 or $139. Adds the Predictive Dialer, live call coaching, role based permissions and unlimited call recording retention.

There is a fifth option with no numbers attached, described only as custom pricing behind a demo. Close also states that teams of 10 or more seats committing to 12 or more months qualify for a discount, without publishing what that discount is. All four published plans share one Close free trial, which is the only way to see the telephony charges against your own call pattern.

The 50 percent discount is really a flat 10 dollars

The billing toggle carries a badge reading SAVE UP TO 50%. Divide the four pairs and the badge falls apart. Solo drops $10, from $19 to $9, which is 52.6 percent. Essentials drops $14, which is 28.6 percent. Growth drops $10, which is 9.2 percent. Scale drops $10, which is 6.7 percent.

Three of the four plans get the identical ten dollar discount. The percentage only looks large on Solo because Solo is cheap, and Solo is the one plan capped at a single user, so no team can ever buy it. The two plans that include workflows save under ten percent. In dollars the annual saving is $120 per user per year on Solo, Growth and Scale alike, and $168 on Essentials. The single case that generates the badge also overshoots it, since 52.6 percent is more than "up to 50".

What Close does not publish

This is the finding that matters, because Close is bought for the phone. The close.com calling page carries an FAQ that says calling is included in select plans with additional costs for outbound minutes, phone numbers and advanced dialing, and tells you to visit the pricing page for full details. The pricing page contains no outbound per minute rate, no inbound per minute rate, no per message SMS rate and no premium number price. The referral is circular.

One level down, the help centre states it plainly: calls and phone numbers are charged according to Twilio's pay as you go voice pricing, and SMS according to Twilio's current SMS pricing. The link goes to twilio.com. Close's Terms of Service describe Close as acting as a distributor of Twilio, while also stating that Twilio's provision of those services creates no contractual relationship between you and Twilio.

So the rate for the feature the product is sold on is set by a third party you have no contract with, and it appears nowhere on the page where you choose a plan. The only outbound figure Close publishes anywhere is a hedged "around $0.02 per minute" in its llms.txt file. Premium numbers at $19 per line per month appear in that same file and not on the pricing page, where the feature shows a checkmark and no price.

The 500 call example counts calls, not minutes

Close's premium phone numbers page says inbound local calls start at $0.0085 per minute, then adds, in its own words, that this is "just $4 per month if you take 500 inbound calls".

Close's own billing documentation says every call is rounded up to the nearest minute, and gives the example that a 70 second call is charged as two minutes. So the unit being priced is the minute, and the example counts calls. At a three minute average, 500 inbound calls is 1,500 minutes and $12.75, more than three times the advertised figure. Even in the impossible case where every call lasted one second, the floor is $4.25.

Rounding is not the only multiplier disclosed in the help centre and not on the pricing page. A forwarded call bills as two calls. A transferred call bills as at least three, and repeats on every further transfer. Live call coaching adds $0.0040 a minute on top of the call. And Close gives two different SMS units on its own pages, 140 characters in one place and 160 in another, while a single emoji forces Unicode encoding that cuts a segment to 70 characters, or 67 in a multi part message.

AI credits stop scaling at ten users

To Close's credit, the ceiling is on the pricing page, in the same line as the headline. Essentials reads a shared pool of 1,000 credits per user, up to 10,000 a month. Growth is 1,500 per user, up to 15,000. Scale is 2,000 per user, up to 20,000. That second number is a cap at ten users, and it is very easy to read past.

A 20 seat Scale organisation pays $2,780 a month and receives 20,000 credits, which is 1,000 per seat, half the advertised figure. A 50 seat Scale organisation pays $6,950 a month and receives the same 20,000 credits, which is 400 per seat, or 20 percent of the headline. Restoring 2,000 credits a seat at 50 users means closing an 80,000 credit shortfall, and the smallest top up that covers it is the 100,000 credit tier at $1,000 a month.

The refund line the terms do not repeat

The pricing page offers a 30 day money back guarantee with a full refund, no questions asked. Close's Terms of Service, updated October 31, 2025, say in section 4.A that all fees are non refundable, and repeat it as a standalone sentence in section 4.B. We could not find a money back carve out anywhere in that document. The only refund obligation it contains runs the other way: if Close terminates your account without cause, it refunds the unearned portion.

In fairness, section 4.A also points to close.com/pricing for additional payment plan information, which arguably pulls the guarantee in by reference, and Close states it in more than one place. This is not proof the guarantee goes unhonoured. It is a reason to get it in writing before prepaying a year, particularly since the help centre also says removing a user mid cycle keeps the seat open until the next period and that refunds are not automatically given.

Two clauses to read before committing. Phone numbers are leased: the terms say there is no guarantee they stay yours and that you forfeit them if you downgrade or terminate. Data is retrievable for 30 days after termination, after which Close reserves the right to delete it, which is why its own cancellation guide tells you to run a full activities export first.

What the cheap tiers cannot do

Close prints "Workflows not included" under Solo and under Essentials. So a $35 per user Essentials seat cannot run an automated sequence, cannot send bulk email, cannot schedule email and cannot manage unsubscribes inside Close. The Power Dialer starts at Growth and the Predictive Dialer is Scale only.

That sets a real floor. The cheapest seat that can run a sequence and a power dialer is Growth at $99 per user per month annual, or $1,188 per user per year. A predictive dialer means Scale, at $1,668 per user per year. Call recording is kept 30 days on the two cheap tiers and 90 on Growth, so a searchable history past that means Scale or the Call Assistant add on. That is $50 a month plus $0.02 a minute, and to Close's credit the help centre is clear it is charged once per billing account rather than multiplied across linked organisations.

If you are weighing dialers specifically, our best cold calling software guide compares Close against the dedicated parallel and power dialers.

The limits Close states about itself

These come from Close's own help centre, not a competitor. Its Chloe voice agent is English only, United States and Canadian numbers only, outbound only, and capped at three concurrent calls across the whole account. Batch calls run 8am to 6pm in the contact's timezone, a window Close says is not currently configurable, and contacts outside it are skipped and not retried.

On compliance Close is blunter than most vendors. Chloe does not automatically check the United States National Do Not Call Registry, Close does not verify consent on your behalf, and Close's own page states that AI generated voice calls count as artificial or prerecorded voice under the TCPA, which requires prior express written consent. It then says that using Chloe for cold outbound to non consenting contacts is not recommended. If that is the motion you are buying a dialer for, read our TCPA compliant AI calling page first, because the consent standard is the expensive part, not the software.

Elsewhere: SMS works in the seventeen countries Close lists, MMS in three, and default email sending is capped at 200 a day and 20 an hour on Gmail and Microsoft 365 accounts, with emails sent through the API exempt from those safety limits.

So who should actually buy Close

A phone heavy inside sales team that lives in one CRM all day. The dialer is native rather than bolted on, the interface is built around the call, and at one user the $9 Solo plan is among the cheapest full CRMs with calling built in. From Essentials up, leads are unlimited, which most per record CRMs do not match at that price.

It is the wrong tool if you want marketing automation, funnels or a platform you can rebrand and resell to clients, none of which Close does. Our agency CRM comparison puts it next to six alternatives on that axis, and if you are building outbound rather than shopping for it, our lead generation and cold email teams run these systems for clients every week.

If the calling motion is the point, start a Close trial here and dial through a real list before you commit to a year. Budget for telephony on top of the seat, because nobody can quote it for you in advance.

Apply the same test to us

The test in this article is simple: if a vendor sells you a phone, it should publish what a minute costs. Close fails it today, and we are saying so on a page that pays us a commission if you sign up through the link above. That is the honest version of the disclosure at the top.

For contrast, GoHighLevel, which we also earn from, publishes full per minute and per segment tables, at $0.0166 a minute outbound and $0.00747 an SMS segment. It only half passes: those tables live in its help centre, and its pricing page carries no rates either. Its own documentation also says the phone system costs precisely the same as Twilio, which is wrong in both directions: the same table applies a 5 percent markup to several pass through categories and a 10 percent discount off Twilio list on United States and Canada numbers, SMS and voice. So the fair statement is that one vendor publishes its tables on a page a buyer can find, and the other publishes one hedged number in a machine readable file and an inbound rate on a feature page, but nothing on the page where you choose a plan.