CRM Development

CRM Software Development Company

Invest in custom CRM development services to build a customer relationship management system with the functionality your business needs. Marketing, lead generation, customer support, order fulfillment features, and more.

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what we can do for you

Our CRM software development services

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Consulting & discovery

Get expert guidance on engineering challenges or refine your CRM strategy and product concept with our consulting services.

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CRM UI/UX design

Ensure your CRM system is user-friendly and effective, whether it's for your in-house team or a large audience. CRM Desing with imisofts

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technical-support

Custom CRM development

Hire our CRM experts to build a customized system with unique features that streamline operations and enhance your competitive edge.

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CRM enhancements

Engage Binary Studio's engineers to enhance your legacy CRM with improved performance, new features, automation, and other upgrades.

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CRM integration

Integrate your CRM with existing tools to create a unified ecosystem, centralize data, and enhance customer management automation.

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CRM testing

Ensure top-tier CRM quality with professional testing. Our team customizes a strategy with manual, automated, performance, and functional tests based.

Recognized industry leader

Binary Studio is a CRM application development company that continuously enhances its engineering approaches to ensure our customers’ project success and the quality of in-house processes. This has earned us a place among the top software development companies and numerous industry awards and certifications.

 

Why choose us for CRM software development

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19+ years of expertise

With nearly two decades of experience, our boutique agency delivers complex, secure solutions through refined

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technology

Top 0.5% tech talents

Our annual academy trains top engineering talent, allowing us to hire the top 0.5% through rigorous selection and training.

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Long-term partnerships

We prioritize quality and ownership, fostering long-term relationships. Some clients have been with us for 15 years.

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Focus on business goals

We validate ideas, analyze requirements, and ensure our CRM software meets your needs with proactive improvements to achieve your goals.

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360° engineering services

We offer end-to-end software engineering services, including mobile, web, desktop, cloud development, QA, and CRM. Request a dedicated team.

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Quick project start

With 160+ in-house engineers and a large talent pool, we can launch projects in 3-4 weeks, giving you a strong competitive edge.

How we develop CRM systems

We have a straightforward process for CRM application development to meet our customer's deadlines, budgets, and expectations. Here are the steps we follow:

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1 2-3 weeks

Requirements gathering

Once you decide to collaborate with us after initial consulting, we move to project inception. Our experts communicate with your team to clarify requirements and create the engineering roadmap.

2 3-6 weeks

Project start

You sign an agreement with specified deadlines and deliverables. Afterward, we provide you with the required tech specialists as a team extension or build a dedicated team.

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3 3-4 weeks

Design and prototyping

Our UI/UX designers visualize the future CRM system with wireframes and prototypes to get your approval and guide developers during the following stages.

4 Project lifetime

Development and testing

Software developers and QA engineers follow the Agile methodology to build a customer relations management system step by step. You regularly get interim deliverables and stay involved in the process.

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5 Ongoing

Release and support

We carefully test the CRM system and release the refined version for end-users. Binary Studio maintains the software after its release to implement upgrades and troubleshoot any issues.

Automate customer relationship management

Build a custom CRM system with our help to automate marketing, sales, communications, and other daily operations.

Choose CRM features based on your needs

Marketing functionality

Capture every meaningful customer activity and use it to run trigger-based personalized campaigns across multiple channels with CRM software development services. Your potential and existing customers will always get the right messages at the right time.

Lead generation

Stop tracking and registering leads manually by building a CRM system with lead generation capabilities. We will also integrate it with your current lead management tools to keep all data together.

Automated sales

Automate repetitive tasks throughout the sales pipeline, including email communications, follow-up messages, meeting scheduling, and data entry. It will considerably speed up your sales process and improve lead conversion.

Contact center

Stay always available to your customers by implementing a multi-channel contact center that supports inbound and outbound calls, live chats, and emails. Quality customer support is essential for customer satisfaction and loyalty.

Feedback management

Gather customer feedback through a CRM system and quickly respond to concerns to continuously improve your services. Our CRM development team can integrate surveys, ratings, reviews, and other means of feedback collection.

Reporting and analytics

Implement CRM reporting and analytics to measure the effectiveness of your sales, marketing, and customer management efforts. Reporting will help you track customer trends and forecast sales for data-driven strategic business decisions.

Our tech stack

These are technologies and tools we commonly use for CRM development services, testing, and integration. We also follow the best industry practices of quality assurance and data security.

Why you need a custom CRM development service

Simplicity and ease of use

The standard functionality of CRM systems is often excessive and, therefore, confusing to end users. With custom CRM development services, you choose what features to add and incorporate only the functionality that brings true value.

Cost-efficiency

Subscribing to a third-party CRM seems a profitable solution until you estimate all related expenses and regular charges. In the long run, custom software is more cost-effective since you make a significant investment once, and get your personal CRM system.

Unique value

A CRM system perfectly tailored to your company's needs speeds up order processing, improves customer support, delivers more relevant customer communications, and makes your brand stand out in many other ways.

Scalability

When you own the customer relationship management system, you can add functionality, integrate external tools, modify the software, and increase the number of users whenever needed.

we've got answers

Frequently asked questions

We cover the full scope of CRM engineering services, from consulting and discovery to support and maintenance. You can ask us to extend your in-house team with the required specialists or assemble a dedicated team for you.
Yes, we build remote engineering teams and provide team extension for companies globally. So you don't have to hire a local CRM development company in the USA or Western Europe and pay hefty charges.
The cost of CRM development largely depends on the complexity of the system and the number of features you want to implement. To get a detailed estimate, fill out the contact form on our website.
Ready-made CRM solutions have standard functionality and considerable charges. Their scalability and integration capabilities are also limited. Custom CRM solutions, on the other hand, allow you to implement only the necessary features, optimize expenses, and stay flexible.
You will need CRM functionality for contact management, lead generation and management, sales tracking and forecasting, analytics & reporting, instant messaging, and email tracking through Gmail or Outlook integration.